Terms of Service

The terms and conditions governing your use of our website and professional services.

Last updated: May 14, 2026

Please read these Terms of Service carefully. By using our website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. About Us

These Terms of Service govern the relationship between MAXREFUND TAX SERVICES INC. (operating as MaxRefund Business, "we," "us," or "our") and you, the user or client. We are a Canadian corporation registered in Quebec, providing bookkeeping, payroll management, and tax services.

2. Use of Our Website

2.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Attempt to gain unauthorized access to any part of our website or systems
  • Use our website to distribute spam, malware, or harmful content
  • Scrape, copy, or redistribute our content without written permission
  • Misrepresent your identity or your affiliation with any person or organization

2.2 Intellectual Property

All content on this website — including text, design, graphics, and code — is the property of MAXREFUND TAX SERVICES INC. and is protected by Canadian copyright law. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

2.3 Accuracy of Information

The information on this website is provided for general informational purposes only. We make reasonable efforts to keep it accurate and up to date, but we do not warrant that all information is complete, current, or free from errors. Nothing on this website constitutes professional tax or legal advice for your specific situation.

3. Professional Services

3.1 Engagement Agreement

Before we provide bookkeeping, payroll, or tax services, we will enter into a separate written engagement agreement with you that details the specific scope of services, fees, timelines, and responsibilities of both parties. These Terms of Service supplement (but do not replace) that engagement agreement. In the event of a conflict, the engagement agreement prevails.

3.2 Client Responsibilities

You are responsible for:

  • Providing complete, accurate, and timely information and documentation
  • Reviewing all deliverables (financial reports, tax returns, etc.) for accuracy before approving them
  • Notifying us promptly of any changes to your business structure, ownership, or operations that may affect our services
  • Maintaining your own copies of all documents you provide to us

3.3 Our Responsibilities

We will provide our services:

  • With reasonable care and professional competence
  • In accordance with applicable Canadian accounting and tax standards
  • In a timely manner, as agreed in the engagement agreement
  • With confidentiality regarding your financial information

3.4 Not Legal or Tax Advice

Our bookkeeping and payroll services do not constitute legal advice or formal tax advice as defined under applicable professional regulations. For complex tax planning, legal matters, or situations requiring a Chartered Professional Accountant (CPA), we will advise you to consult an appropriate professional. We may coordinate with your CPA on your behalf with your authorization.

4. Fees and Payment

Service fees are outlined in your engagement agreement. Unless otherwise specified:

  • Invoices are due upon receipt or as otherwise agreed in writing
  • Overdue amounts may be subject to late payment interest
  • We reserve the right to suspend services for accounts with outstanding unpaid balances
  • All fees are in Canadian dollars (CAD) and are subject to applicable taxes (GST/QST)

5. Confidentiality

We treat all client financial information as strictly confidential. We will not disclose your information to third parties except:

  • As required to deliver our services (e.g., filing GST/HST electronically with the CRA)
  • With your explicit written authorization (e.g., coordinating with your CPA)
  • As required by law or regulatory authority

Our full data handling practices are described in our Privacy Policy.

6. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, our total liability to you for any claim arising from or related to our services shall not exceed the total fees paid to us in the three (3) months preceding the event giving rise to the claim.

We are not liable for:

  • Losses arising from inaccurate or incomplete information provided by you
  • CRA penalties or interest resulting from your failure to respond to our requests in a timely manner
  • Indirect, consequential, incidental, or punitive damages
  • Losses caused by third-party service providers (software, banking, government portals)

7. Termination

Either party may terminate our engagement agreement with written notice as specified in that agreement. Upon termination:

  • You remain responsible for fees for services rendered up to the termination date
  • We will return your original documents and provide you with copies of work completed
  • Both parties' confidentiality obligations survive termination

8. Governing Law

These Terms of Service are governed by the laws of the Province of Quebec and the laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Quebec.

9. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us: