Privacy Policy

How MAXREFUND TAX SERVICES INC. collects, uses, and protects your personal information.

Last updated: May 14, 2026

Your privacy matters to us. We collect only what we need to provide our services and protect your information in accordance with Canadian privacy law (PIPEDA and Quebec Law 25).

1. Who We Are

This Privacy Policy applies to MAXREFUND TAX SERVICES INC., operating as MaxRefund Business ("we," "us," or "our"). We are a Canadian corporation providing bookkeeping, payroll, and tax services.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request a quote, or become a client, we may collect:

  • Full name and business name
  • Email address and phone number
  • Business type and structure (sole proprietor, incorporated, etc.)
  • Number of employees and transaction volumes
  • Services you are interested in
  • Financial information you share in the course of our engagement

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website or search query

This data is collected through cookies and analytics tools (Google Analytics) and is used in aggregate to improve our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide quotes
  • Deliver the bookkeeping, payroll, and tax services you engage us for
  • Communicate with you about your account, deadlines, and documents
  • Fulfill our legal obligations (e.g., CRA-mandated recordkeeping)
  • Improve our website and services through aggregate analytics data
  • Send you relevant business and tax updates (with your consent)

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or significant effects.

4. How We Share Your Information

We share your information only in limited circumstances:

  • Service providers: We use trusted third-party tools (cloud storage, accounting software, communication platforms) strictly to deliver our services. These providers are bound by confidentiality agreements.
  • Legal requirements: We may disclose information if required by law, court order, or regulatory authority (including the CRA if required under applicable tax law).
  • With your consent: For example, coordinating with your CPA or financial advisor with your authorization.

5. Data Retention

We retain your personal and financial information for as long as necessary to:

  • Maintain your account and provide ongoing services
  • Meet the CRA's minimum 6-year records retention requirement
  • Comply with other applicable legal obligations

After these periods, data is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures including:

  • HTTPS encryption on all website communications
  • Restricted access to client data (only staff who need it)
  • Secure, password-protected systems for all client files
  • No storage of sensitive financial credentials on this website

While we take all reasonable precautions, no system is completely secure. We will notify you promptly in the event of a data breach affecting your information, in accordance with applicable law.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather aggregate analytics. We use:

  • Essential cookies: Required for the website to function correctly.
  • Analytics cookies: Google Analytics collects anonymous data on how visitors use our site. You can opt out via Google's opt-out tool.

You can disable cookies in your browser settings, though some site features may not function as intended.

8. Your Rights

Under PIPEDA and Quebec Law 25, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for non-essential uses of your data (subject to legal obligations)
  • Request deletion of your personal information (subject to legal retention requirements)
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

To exercise any of these rights, contact us at contact@maxrefund.ca. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites (for example, the CRA website or Google). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

10. Children's Privacy

Our services are directed at businesses and self-employed adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.